📦 DLR Group Shipping Policy

At DLR Group, we’re committed to delivering your products safely, reliably, and in full compliance with South African regulations. We understand how exciting it is to receive your order—and we want to make that experience as smooth and transparent as possible.

⏳ Delivery Timeframe

All orders are processed and delivered within 14 to 21 working days, in accordance with standard South African shipping practices and customs regulations. This timeframe allows for:

  • Order processing and packaging
  • Transit via trusted courier partners
  • Customs clearance where applicable

Please note that working days refer to Monday through Friday, excluding public holidays.

🌍 Why This Timeframe?

Shipping times can vary depending on:

  • Your location within South Africa
  • The nature of the product ordered
  • Seasonal demand and courier availability

We’ve chosen this window to ensure your items arrive safely and legally, without compromising on quality or compliance.

🤝 Our Promise

We know waiting can be tough—but rest assured, your order is in good hands. We’ll keep you updated every step of the way, and our customer support team is always here to help with any questions or concerns.

Thank you for choosing DLR Group. We’re honored to be part of your journey.

💰 DLR Group Refund Policy

Your satisfaction is our priority.

At DLR Group, we believe in transparency, fairness, and putting our customers first. That’s why we offer a full refund within 7 days of receiving your order—in accordance with South African consumer protection laws.

🔄 How It Works:

  • If you're not completely satisfied with your purchase, you may request a refund within 7 calendar days of delivery.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Once your return is received and inspected, we’ll process your full refund promptly.

⚖️ Legal Compliance:

This policy is designed to comply with the Consumer Protection Act of South Africa, which ensures your right to cancel and receive a refund within a reasonable timeframe.

🤝 Our Commitment:

We understand that sometimes things don’t go as planned. Whether it’s a change of mind or an issue with the product, we’re here to make the process smooth and stress-free.

Thank you for choosing DLR Group—where quality meets care